'First for Service' is our quality management programme, which embodies a fresh way of thinking about the role of the people employed in the business.
Everyone who joins Swithenbank Foods/3663 takes part in an off-site "First for Service" induction, with further courses and refreshers as they progress in their jobs. "First for Service" encourages, and indeed requires, a mutual respect between frontline staff and those with management responsibility. Everyone works as part of a team and there are opportunities for people to take on additional roles, for example as environmental and/or communication champions.
The programme acts as a vehicle for ensuring that our values are shared across the organisation, and "First for Service" training reinforces the ethos of putting the customer first.
Everyone is asked to put forward Opportunities for Improvement (OFI), but this doesn't mean a handful of suggestion boxes. There are regular OFI days and incentives for ideas that can be put into practice and result in improvements to customer service or the smooth running of the business.
We are also strong on communication. New recruits start from a position of understanding what the company is trying to achieve and how they can be part of it. Notice boards, newsletters, listening groups and regular briefings ensure that people continue to feel connected with the business and share in its success.
Join the team
Do you have a real passion about customer service with a determination to succeed? Are you interested in joining us? if so, then please click on the web link below which will take you to the opportunities page on our 3663 website.